Privacy Policy 

Introduction

FluentCart Inc. (“we,” “us,” “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we handle user data in relation to FluentCart, a self-hosted eCommerce solution and FluentCart’s Site (fluentcart.com). For the purposes of this policy, “Site” or “Our Site” refers to “cfluentcart.com.”

Unlike SaaS-based solutions, FluentCart operates entirely on the user’s server, ensuring complete ownership and control over data. We do not collect or store any customer data beyond what is necessary for licensing and payment processing. We gather marketing information from site visitors as necessary and the usage of such data is detailed below.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, you need to immediately cease the usage of the Site and FluentCart. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Compliance with The Children’s Online Privacy Protection Act (COPPA)

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

FluentCart does not knowingly collect any Personal Identifiable Information from children under the age of 13. 

In case your child/children has/have provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Information We Collect 

FluentCart Checkout

FluentCart is designed to function without collecting or storing any transactional or customer data on our servers. However, we collect the following minimal information when you purchase from FluentCart’s website found at ‘https://fluentcart.com/’,
  1. License and Activation Data
    • When a user purchases FluentCart from FluentCart’s website, we collect the necessary information to issue a valid software license. This includes:
      • Name
      • Email address
      • Payment details (Processed securely through third-party payment providers. The handling of this will be as per the Privacy Policy of the Payment Service Provider, i.e. Stripe.)
      • License key
    • This data is solely used for license management and support purposes.
  1. Payment Processing
    This information is used to process transactions and fulfill orders.
    • All payments for FluentCart licenses are processed by third-party providers (such as Stripe or PayPal) on “fluentcart.com”.
  1. Order Information
    • When you make or attempt to make a purchase through our website, we collect:
      • Name
      • Billing address
      • Shipping address
      • Payment information (e.g., PayPal email)
      • Email address
  1. Support and Communication Data
    • When a user contacts our support team, we collect the information necessary to provide assistance, including:
      • Name
      • Email address
      • Support ticket details
    • This data is used solely to respond to inquiries and improve our services.

The FluentCart Website

  1. Device Information
    • When you visit our website, we automatically collect certain information about your device, including:
      • Web browser type
      • IP address
      • Time zone
      • Cookies installed on your device
      • Individual web pages or products viewed
      • Websites or search terms that referred you to our site
      • Interaction data with our site
  1. We collect Device Information using the following technologies:
    • Cookies: Data files placed on your device that include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
    • Log files: Track actions occurring on the site and collect data such as IP addresses, browser types, internet service providers, referring/exit pages, and date/time stamps.
    • Google Analytics, events, and Microsoft Clarity: Record traffic-related information and site interaction.
    • Stripe and Paypal both collect only necessary information to securely process payments. The handling of this data is governed by the respective Privacy Policy and Data Protection Protocols of Stripe and Paypal.
What We Do NOT Collect
  • Customer data from FluentCart installations (e.g., orders, customer details, store settings) remains on the user’s server and is never transmitted to us.
  • Transactional information, user activity, or analytics from stores using FluentCart are never collected by us.
  • No personal data from end customers who interact with FluentCart-powered stores is sent to us.
  • We do not store any credit card/payment information on our server. We use the FluentCart website’s PayPal and Stripe payment gateway to manage all the transactions.
Use of Collected Information

We use the collected data for the following purposes:

  • To personalize user experience by understanding how users interact with our services.
  • To process transactions and issue software licenses. We do not share order information with third parties except to the extent necessary to complete the service.
  • To administer promotions, surveys, or site features based on user preferences.
  • To send periodic emails regarding updates, security patches, and new releases. Users can opt out of marketing emails at any time by following the unsubscribe instructions included in emails or by contacting us directly.
Compliance with GDPR

FluentCart adheres to the GDPR principles to ensure compliance. General Data Protection Regulation (GDPR) of Europe, is the latest privacy regulation and policy that will be implemented in May 2018 all over the world.

Here at FluentCart, we are working strictly to bring transparency to our data uses – how we are going to collect, store and use our customers and users’ (your) data.

FluentCart Inc. always prioritizes the security of user data and maintains privacy.

Data Retention

We retain user-provided data (such as email and license information) for as long as necessary to provide support, enforce licensing, and comply with legal requirements. If a user requests the deletion of their information, we will comply to the extent legally permissible.

Cookies and Tracking

Our website (https://fluentcart.com) may use cookies and analytics tools (such as Google Analytics, Microsoft Clarity) to improve user experience. However, FluentCart the Plugin itself does not track, log, or store user activity beyond what is necessary for its core functionality.

Third-Party Data Sharing

We do not sell or share personal information with third parties, except:

  • When required for payment processing (e.g., Stripe, PayPal)
  • When required by law, such as in response to legal processes or law enforcement requests
Security Measures

We take appropriate security measures to protect the limited personal data we collect. However, as FluentCart operates on user-hosted servers, store owners are responsible for securing their own installations, including implementing security best practices and compliance with applicable data protection regulations.

Data collected through the FluentCart website is protected by standard website security practices and hosting security protocols.  

User Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to the data we store about you
  • Request corrections or deletions of personal data
  • Withdraw consent for communications
  • Lodge a complaint with a regulatory authority

To exercise these rights, please contact us at Support.

For EU residents,

  • You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. 
  • We note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  
  • Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

By using FluentCart and our site, you acknowledge that you have read and understood this Privacy Policy.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at: FluentCart Inc.
Email: [[email protected]]
Website: https://fluentcart.com