Privacy Policy

Introduction

WPManageNinja LLC (“we,” “us,” “our”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we handle user data in relation to FluentCart, a self-hosted eCommerce solution. Unlike SaaS-based alternatives, FluentCart operates entirely on the user’s server, ensuring complete ownership and control over data. We do not collect or store any customer data beyond what is necessary for licensing and payment processing. We gather marketing information from site visitors as necessary and the usage of such data is detailed below.

Information We Collect

WPManageNinja Checkout

FluentCart is designed to function without collecting or storing any transactional or customer data on our servers. However, we collect the following minimal information:

License and Activation Data
- When a user purchases FluentCart from WPManagenNinja, we collect the necessary information to issue a valid software license. This includes:
  - Name
  - Email address
  - Payment details (Processed securely through third-party payment providers. The handling of this will be as per the Privacy Policy of the Payment Service Provider, i.e. Stripe.)
  - License key
- This data is solely used for license management and support purposes.

Payment Processing
This information is used to process transactions and fulfill orders.
- All payments for FluentCart licenses are processed by third-party providers (such as Stripe or PayPal) on WPManageNinja. We do not store or process any payment details directly on the FluentCart site.

Order Information
- When you make or attempt to make a purchase through our website, we collect:
  - Name
  - Billing address
  - Shipping address
  - Payment information (e.g., PayPal email)
  - Email address

Support and Communication Data
- When a user contacts our support team, we collect the information necessary to provide assistance, including:
  - Name
  - Email address
  - Support ticket details
- This data is used solely to respond to inquiries and improve our services.

FluentCart and WPManageNinja Websites

Device Information
- When you visit our website (both WPManageNinja and FluentCart), we automatically collect certain information about your device, including:
  - Web browser type
  - IP address
  - Time zone
  - Cookies installed on your device
  - Individual web pages or products viewed
  - Websites or search terms that referred you to our site
  - Interaction data with our site

We collect Device Information using the following technologies:
- Cookies: Data files placed on your device that include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
- Log files: Track actions occurring on the site and collect data such as IP addresses, browser types, internet service providers, referring/exit pages, and date/time stamps.

Google Analytics, events, and Microsoft Clarity: Record traffic-related information and site interaction.

What We Do NOT Collect

Customer data from FluentCart installations (e.g., orders, customer details, store settings) remains on the user’s server and is never transmitted to WPManageNinja.
Transactional information, user activity, or analytics from stores using FluentCart are never collected by us.
No personal data from end customers who interact with FluentCart-powered stores is sent to WPManageNinja.

Use of Collected Information

We use the collected data for the following purposes:

To personalize user experience by understanding how users interact with our services.
To process transactions and issue software licenses. We do not share order information with third parties except to the extent necessary to complete the service.
To administer promotions, surveys, or site features based on user preferences.
To send periodic emails regarding updates, security patches, and new releases. Users can opt out of marketing emails at any time by following the unsubscribe instructions included in emails or by contacting us directly.

Data Retention

We retain user-provided data (such as email and license information) for as long as necessary to provide support, enforce licensing, and comply with legal requirements. If a user requests the deletion of their information, we will comply to the extent legally permissible.

Cookies and Tracking

Our website (https://wpmanageninja.com and https://fluentcart.com) may use cookies and analytics tools (such as Google Analytics, Microsoft Clarity) to improve user experience. However, FluentCart itself does not track, log, or store user activity beyond what is necessary for its core functionality.

Third-Party Data Sharing

We do not sell or share personal information with third parties, except:

When required for payment processing (e.g., Stripe, PayPal)
When required by law, such as in response to legal processes or law enforcement requests

Security Measures

We take reasonable security measures to protect the limited personal data we collect. However, as FluentCart operates on user-hosted servers, store owners are responsible for securing their own installations, including implementing security best practices and compliance with applicable data protection regulations.

User Rights

Depending on your jurisdiction, you may have the right to:

Request access to the data we store about you
Request corrections or deletions of personal data
Withdraw consent for communications
Lodge a complaint with a regulatory authority

To exercise these rights, please contact us at Support.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically.

By using FluentCart and our site, you acknowledge that you have read and understood this Privacy Policy.

Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:WPManageNinja LLC.
Email: [[email protected]]
Website: https://wpmanageninja.com