FluentCart 1.4.2 – Introducing FluentCart customer rights, EU Withdrawal Compliance

Most releases follow a roadmap. This one follows a calendar.

On June 19, 2026, a new rule takes effect across Germany and the EU: every B2C store selling online must offer a clearly visible withdrawal function, a “Withdraw from contract here” button any customer can reach without logging in. It is not optional. Stores that miss it face cease-and-desist letters and a withdrawal window that can stretch to a full year. A customer flagged it, we treated the date as fixed, and we built toward it.

The answer is FluentCart customer rights, a new add-on that ships ahead of the deadline so German and EU stores are ready on day one instead of scrambling after it. No legal guesswork, no last-minute panic.

Meet FluentCart customer rights

The hard part of a rule like this is not wanting to comply. It is knowing what compliant actually means and getting every detail right. The statute is exact about wording, about how many questions you may ask, and about what must happen when a request cannot be matched to an order. FluentCart customer rights carries those details so you do not have to read the law line by line.

What the customer sees. A clean public page that needs no login and works on a phone. The customer enters their name, an order number, and an email, moves through a short two-step flow, and finishes at the precise confirmation step the rule names. The instant they confirm, they receive a timestamped acknowledgment of receipt. That message stays on while the feature is active, because the law treats it as part of the customer’s right, not a setting you can switch off.

No one is ever turned away. When the order number and email match an order, the customer sees a quick summary of what they bought. When they do not match, the request is still accepted and quietly set aside for you to review by hand. The law says the customer has the right to declare and that sorting out the details is the merchant’s job afterward, and the add-on is built around exactly that idea.

Withdrawals that respect real orders. A withdrawal is rarely all or nothing. Customers can choose which items and quantities they want to withdraw and see an estimated refund that already includes tax before they confirm. For an order tied to a subscription, they can say whether they want to stop now or let the current cycle finish. Those choices reach you as clear guidance. Nothing is cancelled automatically, so you stay in charge of the actual refund and the actual subscription change.

Calm under repeat clicks. If someone submits the same withdrawal twice, the store shows them the request already on file instead of opening a second. A request that has already been decided shows its status rather than disappearing. From the customer dashboard, an order page, or a subscription page, a “Withdraw from contract here” button opens the form already filled in.

Managing requests without leaving FluentCart

Accepting declarations is only half the work. The other half is getting through them, and 1.4.2 adds a Withdrawal Requests page inside FluentCart for exactly that. Review every incoming request, accept or decline it, expand a row to see the precise items and quantities the customer selected, and link an unmatched declaration to the right order once you have found it.

Setup lives on its own Withdrawal (EU) settings page. From there you decide where the button appears, how the form behaves, which product categories the law exempts, the time windows that apply, and which order statuses qualify in the first place. Four built-in emails cover the full cycle: the instant customer acknowledgment, an admin alert on every new request, and the accepted or declined notices that go back to the customer.

From a customer’s first click to your final decision, the whole workflow stays inside one product.

Improvements

Steadier payments. Paddle now handles orders across different currencies more accurately, and Authorize.net passes full order details, the invoice number, and line items through to the gateway, so your payment records line up with the orders behind them. Setup instructions for both Paddle and Authorize.net read more clearly, and currency amounts in the new withdrawal table display in a consistent, formatted way.

Room to build on. New extension points let add-ons hook into subscription, order, and settings screens. It is quiet groundwork, and it is part of how the add-on itself fits in so cleanly.

Fixes and Stability

Profile polish. The customer profile page no longer breaks when a cookie banner blocks profile avatars, so the page loads cleanly no matter which privacy tools a visitor runs.

Payments. Paddle currency is now read correctly during cross-currency checks, so totals stay right when an order and the gateway use different currencies.

Security and maintenance. This release includes ongoing security audits and routine hardening across both FluentCart core and FluentCart Pro.

Closing

1.4.2 is a release defined by a date, and it meets it. FluentCart customer rights gives German and EU stores a withdrawal function that matches the statute in wording and in spirit, accepts every customer declaration, and routes each one into a clear management flow, all before June 19 rather than after it. Around it, payments grow a little steadier and a few fixes keep the everyday store running smoothly. When a real obligation lands on our customers, we answer it quickly, and we build the answer to last.

Getting FluentCart customer rights add-on

FluentCart customer rights installs in a click from inside your store. Open Settings → Features and Addons → Plugin Addons, find it in the list, then install and activate it right there, with no uploads or license juggling.

Prefer to do it by hand? Download the add-on and upload it like any other WordPress plugin: fluent-cart-customer-rights.zip

Once it is active, open the new Withdrawal (EU) settings page, place your button, and you are ready for June 19.

Full Changelog

Features

• FluentCart customer rights: the EU and German withdrawal function, a public withdrawal page that needs no login, a statutory two-step flow, and a timestamped acknowledgment of receipt
• Every declaration is accepted: matched orders show a summary, unmatched ones are queued for manual review and never turned away
• Item and quantity selection with a tax-aware estimated refund shown before the customer confirms
• Subscription withdrawals: customers can request to stop now or at the end of the current cycle, passed to the store owner as guidance
• Duplicate protection and status-aware prompts for requests already submitted or already decided
• “Withdraw from contract here” entry points on the customer dashboard, order detail, and subscription pages
• Withdrawal Requests admin page: review, accept, decline, inspect selected items, and link unmatched requests to orders
• Dedicated Withdrawal (EU) settings page: button placement, form behavior, category exclusions, time windows, and eligible order statuses
• Four built-in emails: customer acknowledgment, admin notification, and accepted or declined decision notices
• Authorize.net now sends full order details, invoice number, and line items to the gateway
• New extension points for add-ons across subscription, order, and settings screens

Fixes

• Customer profile page no longer breaks when a cookie banner blocks profile avatars
• Paddle currency is read correctly during cross-currency checks
• Clearer setup instructions for Paddle and Authorize.net
• Consistent currency formatting in the withdrawal admin table
• Ongoing security audits and hardening across FluentCart core and Pro